WE ARE CURRENTLY UPDATING THE LOOKBOOK AND REMOVING PRODUCTS THAT WE NO LONGER HAVE IN STOCK. SOME PRODUCT INFORMATION MAY BE INCOMPLETE DURING THIS TIME.
Welcome to our Product Lookbook for products available for sale from Ten Thousand Villages in Cobourg, ON, the last remaining Ten Thousand Villages store in Eastern Canada. We have not put all our products into the catalogue, but only those that we have in multiple quantities to reduce disappointment when ordering. If there is a favourite product that you know about and do not see it here, please feel free to inquire...we may have it in stock!
WHY JUST A LOOKBOOK FORMAT?
Under our agreement to keep operating as a "Ten Thousand Villages" branded store, we are not allowed to run a branded website or a webstore. But we have received permission to showcase our products in an online catalogue. We are a single store trying to connect fair trade supporters with their favourite products from the former Ten Thousand Villages Canada. At some point in the future, we hope to have a standard web-store option, but for now, this is the most that we are permitted to do. Thanks for understanding!
We do all our shipping with Canada Post. Should you wish to request a courier service, we can easily use UPS via the UPS store in Cobourg; however, it may take us a day to get a shipping quote before proceeding with payment for your order. If you do not wish to requst a special courier service and the associated cost, you accept the delivery services of Canada Post's small packet service (which is usually 2-3 business days within Ontario but may take longer during the busy Christmas season).
The cost of shipping with Canada Post depends on the size and weight of your order. All expedited small packet shipping with Canada Post starts at $12.00 and we will charge a flat rate of anywhere from $9.99 - $19.99 depending on the size and weight of your order. For multiple items, we can also make use of Canada Post's flat rate boxes which can send up to 5kg (11lbs) of contents for either $17.99, $22.99 or $29.99, anywhere in Canada depending on the size of box used.
We will advise the best shipping option, and cost, once we have your order assembled.
Once we receive your email order, we will assemble the order, determine a shipping cost, calculate taxes, and contact you by email with the order total. At that point, we can accept payment by eTransfer or by calling the store with a credit card over the phone.
We are a single, small store trying to help fair trade supporters connect with their favourite items that they remember from Ten Thousand Villages Canada; we are also sourcing new fair trade products to continue the mission of Ten Thousand Villages into the future. We cannot process returns unless they are returned at the expense of the customer, either in person or by mail. But we will try to work with you in advance to ensure that what you have ordered is what you want. In the case of damaged product, we will honour one replacement item at our expense upon visual confirmation through a picture of the damage.
MOST IMPORTANT: PLEASE...MAKE A LIST Each picture in the catalogue is an email link; pictures do not expand to a larger image. The catalogue is organized this way so that a person wanting one item can quickly click on the picture and send us a single order notice. If you wish to buy multiple items, PLEASE MAKE A LIST of the product code numbers and their descriptions, and send just ONE EMAIL with your entire list of items. As noted above, we are a small, independent store staffed by volunteers and we don't have the resources to collate multiple emails into one order for multiple customers. You will see this notice at the top of every page to remind you that you can help us out GREATLY by making a list for multiple-item orders. Thanks in advance for that!
NEW ADDITIONS New additions to the catalogue will always be made to the bottom of each category page.