ASSISTANT MANAGER:  Floor Operations

JOB DESCRIPTION

 

Reporting to:  General Manager

Location:  16 King Street W., Cobourg ON

Terms:

·      20 Hours per week

·      Schedule to be negotiated

·      Some weekends required

·      $20/hour with regular cost of living and merit increases

Requirements:  Must participate in health and safety training.

 

About Us:

Ten Thousand Villages Cobourg is a not-for-profit, Fair Trade retail store committed to the practices of fair trade that empower artisans, their families and communities in developing countries; through environmental sustainability that supports the Earth; through consciousness-raising that connects local and global communities; and through initiatives that encourage youth of Northumberland in their commitment to social justice.

 

Purpose of the position or Position Overview:

The Assistant Manager, Floor Operations is responsible for ensuring the smooth and efficient day-to-day operations of the store including the motivation and supervision of a volunteer staff.

 

Responsibilities and Duties:

 

1.       Store Operations

●       Ensure a trained, competent store opener and closer, with keys, is scheduled to be on duty for each day the store is open.

●       Ensure staff adjust A/C and heating to predetermined levels when store opens and closes.

●       Ensure written day-to-day operational information is available for volunteers

●       Ensure float and backup is adequate and advise General Manager if more backup is required.

●       Ensure displays are kept tidy and attractive and are restocked as needed.

●       Assist with visual merchandising displays as needed.

●       Interact with visitors/solicitors to the store.

●       Assist in the implementation of and oversee emergency response plans (eg. COVID).

●       Handle any immediate emergencies and contact the General Manager or Board designee asap.

 

2.        Volunteers

●       Recommend when new volunteers are needed.

●       Participate in interviewing and selecting new volunteers.

●       Train volunteers on floor/store routines (e.g regular procedures, customer service, special promotions and events etc.).

●       Create and distribute monthly schedules ensuring that planned absences are covered.

●       Arrange for coverage for any unplanned absences.

●       Assist with sales floor problems.

●       Coordinate and oversee volunteer in-store and back room activities.

●       Following policy, ensure a safe and healthy workplace.

●       Advise the General Manager of volunteer or sales floor problems as appropriate and assist with solutions as requested.

 

3.       Physical Plant

●       Coordinate cleaning regimen ensuring store entrance and interior and bathroom are clean.

●       Ensure garbage and recycling are out on collection days (twice/week).

●       Ensure entrances are cleared of snow and are salted.

●       Ensure floor is mopped as needed especially during salt season.

●       Ensure store support items and janitorial supplies are in stock and in place.

●       Ensure ceiling lights are functioning and bulbs are replaced as needed.

●       Ensure all areas are safe in accordance with health and safety standards.

●       Share physical plant problems/concerns and possible solutions with General Manager.

 

4.   Inventory

●       For consumable products:

○       Monitor inventory levels for re-ordering.

○       Conduct regular cycle counts to ensure accurate inventory numbers.

○       Place orders for new and existing products and supplies keeping special sales, shipping costs, store finances and delivery times in mind.

○       Create and receive purchase orders for shipments.

○       Notify suppliers of damaged items and/or miscounts.

○       Monitor BBD.

○       Determine handling of stale inventory.

●      Ensure all products are properly labelled with price stickers.  

●       Coordinate volunteer teams to assist with unpacking and stickering new shipments as requested.

●       Receive and re-shelve unsold inventory from offsite sales.

●       Coordinate packing and delivery of off-site, high school sale-by-orders as needed.

●       Store inventory according to established inventory storage procedures, suggesting changes as needed.

 

5.  Other

●       Contribute to the management team and store atmosphere in a positive manner.

●       Participate with all managerial staff to develop ongoing marketing ideas and/or campaigns.

●       Coordinate coffee sale logistics including maintenance of coffee customer notification list.

●       Assist with annual rug event.

●       Respond to donation requests as per policy guidelines.

●       Complete incident reports as needed and advise the General Manager.

●       Work with committees and report to the Board as requested.

●       Oversee store operations when only manager on site.

●       Other duties as assigned by the General Manager.

 

Skills, Knowledge and Abilities Required:

●       Knowledge of and interest in the concept of Fair Trade and Social Justice

●       Experience in a retail setting and/or volunteer organization

●       Experience with a POS system

●       Strong interpersonal skills and experience in customer service

●       Experience in motivating and supervising volunteers

●       Excellent verbal and written communication skills

●       Highly organized with very good problem-solving skills and attention to detail

●       Ability and desire to work in a fluid environment